House Primitives FAQs
I understand that you are primarily a wholesale frame company. Do you ever sell retail or to the general public? TOP
but we prefer to limit our retail sales to customers who do not live in the
vicinity or have access to a “brick and mortar” needlework/frame shop which
carries our frames. We urge you to support your local needlework shops whenever
you can. You can find a list of shops currently carrying our frames by clicking
on the ‘Shops’ button on our home page. If
you need additional information, please feel free to contact us.
Do you have a designer program? TOP
Please contact us at firstname.lastname@example.org
What is the turnaround time from the time I place my order? TOP
we can make your frame in about a week’s time. This may change from time to
time, depending on our volume, holiday schedules, etc. If turnaround time is
going to be longer than that, we will let you know at the time you place your
I don’t do needlework. Are your frames suitable for anything else? TOP
We have had customers frame documents, photographs, paintings and even
scrapbook pages. The possibilities are up to you!
How do you measure for ordering purposes? TOP
measure the opening from the front side of the frame, or the “mirror
image,” as it is sometimes called. For example, if the
design size on your finished piece measures 8 x 10 inches and you would like ˝
inch of fabric to show all the way around, your measurement for ordering
purposes would be 9 x 11 inches. (Double the fabric to show on both the width
and height and add to design size.) We
can cut to 1/8th of an inch. As always, we can assist you with
measuring for your order.
How do you ship? TOP
most of our frames, we are able to ship USPS, priority mail. For larger
orders/larger frames, we ship UPS. We can usually give you the cost of shipping
at the time you place your order.
Is there a price advanatage for a retail customer who orders directly from the Web site as opposed to going through one of the retail shops? TOP
No. Our retail prices reflect the standard markup, and shipping charges are additional on all our retail orders. It may actually be to your advantage to order from your needlework framer.